When an item is in high demand we often place it on pre-order, which means you pay for the item in full and we'll reserve your size for you.
As soon as our delivery arrives all pre-orders are sent out the same day with a confirmation email sent to each customer. We do not accept responsibility for delays on the Designer's behalf and do not accept cancellations because of this. Our timeframes for delivery are our best estimates only provided by the Designer.
Once you receive your pre-order our flexible returns & exchange policy continues to apply.
We are unable to cancel pre-orders or change the size once your pre-order has been placed.