CREDIT RETURNS POLICY
If you are disappointed by the style, sizing, or the fabric Then you are welcome to return the item for a Suki Lala credit. With this credit, you will be able to purchase something else that you love. The amount of this credit will be less any shipping paid with your order and is valid for 12 months from the date of issue. It can be used as payment toward any purchase with Suki Lala, except for gift cards.
Certain conditions apply;
1) RETURNS MUST BE RECEIVED WITHIN TEN DAYS OR THE ITEM WILL BE RETURNED TO YOU AT YOUR COST. WE WILL NOT PROCESS RETURNS IF NOT WITHIN THIS TIME-FRAME. This may seem strict. However, we turn over product so quickly that if a longer time-frame were given, it would be difficult to resell the item when all other sizes have sold out.
2) PLEASE NOTE THAT THE FOLLOWING PRODUCTS CANNOT BE RETURNED: EARRINGS, LINGERIE ITEMS
3) TAGS MUST BE ATTACHED AND THE ITEM MUST BE UNWORN, CLEAN AND ODOR FREE
I want to return an item, what do I do?
Just package up the item(s) that you are returning together with the completed Returns Form and a copy of the invoice provided with your order and address it to:
Richmond Mall, Shop 16, Cnr Queen, Croucher and Talbot Street, Richmond, Nelson, Tasman 7020, NEW ZEALAND
Shipping is at your cost. We recommend that you use a courier service as we are not responsible for items that are not received.
You MUST INCLUDE a completed Returns Form with a selected reason for the return. Without this information it is very difficult for us to process returns. There are six valid return codes:
A = Returning in brand new unworn condition for store credit within the 10 day returns time frame
B = Item received is faulty. Email firstname.lastname@example.org and advise us of the fault. A replacement will be offered if available, or a store credit or refund will be offered if the item is no longer available.
C = Incorrect item sent - Email email@example.com to let us know so we can assist you with a replacement or refund.
PLEASE NOTE: Refunds for faulty items can take up to 5 working days to process
For returns for credit, once we receive and process your item(s), we will email you with your credit code, which is in the form of a gift card.
Using your gift card credit code is easy! Just hop onto our website and add items you like into your cart as usual. When you get to checkout just insert your unique credit code into the block that's located in the top right hand of your screen and click 'Apply' then proceed as you normally do to complete your order.
EXCHANGES: We DON'T DO exchanges, only CREDITS (see above). This is due to the high sell-out rate we have on products.
WARRANTY RETURNS POLICY
Customers are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.
We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between Suki Lala Limited and the customer when a purchase is made.
We will also adhere to the Fair Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.
What will we do?
If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.
- If no replacement is available we will issue a store credit or a refund according to the customer's choice.
We do not provide refunds when an item does not fit or when you don't like an item (please see "CREDIT RETURNS POLICY").